Refund policy

We want you to be absolutely delighted with your purchase! If our product doesn’t feel like the perfect fit for your home, simply return it within 60 days of receiving it, and we’ll give you a full refund.

If we sent the wrong item or if your item is defective or damaged, just reach out to our Customer Service team at customerservice@johannahoward.com or (973) 866-5522, and we’ll happily provide a shipping label for your return.

Interested in exchanging an item? No problem at all! Contact our Customer Service, and we’ll assist you with the exchange process.

If you find that you "just don’t love it," please return it using the carrier of your choice.

We kindly ask that you send the item back to us in the same condition you received it: unused, neatly folded, and in the original packaging. Please note that items returned in a condition that requires additional processing—like pressing, folding, or cleaning—may be subject to a restocking fee of 15% to 50% of the purchase price. Unfortunately, items that can’t be prepared for resale won’t be eligible for a refund.

Thank you for choosing us, and we look forward to ensuring you're completely satisfied!

 Send the item with your packing slip or order number to:

Johanna Howard Home
Returns
15 Gardiner Place
Montclair, NJ 07042

Returns are refunded in the original payment form, less shipping and handling (including charges incurred under a "free shipping" offer). The determination of compliance with this Policy and the amount of refund due, if any, is at the sole discretion of seller.  Returns sent via USPS that arrive with postage due will be returned to sender. Please note that "final sale" items are not returnable or exchangeable except for manufacturing defect. After 60 days, we cannot accept returns or exchanges for any reason.